Question: I have got two customers on the accounts receivable list that has nothing owing. I have marked both inactive and they still come up. Any suggestions?
Answer: If you double click the amount in the Receivables report you will see there is an amount owing + an amount paid (or credited)both the same amount that negate each other and add up to zero. If it is a payment with an Invoice then just click on the payment to open it and tick the outstanding invoice of the same amount that will be there. This will get rid of it out of your Receivables.
If it is a credit with an Invoice then go to Customers/Receive Payments. Choose the Customer and apply the credit to the outstanding invoice.